pb999 Privacy Policy

pb999 ("we", "us", "our", "the Platform") is committed to protecting the privacy and security of every player who uses pb999.io. This Privacy Policy sets out in plain and formal terms what personal information pb999 collects, the purposes for which that information is processed, the parties with whom it may be shared, the security measures applied to protect it, and the rights available to you as a data subject.

This policy applies to all personal data collected through the pb999 website at pb999.io, through our customer support channels, and through any other interaction you have with pb999, including account registration, identity verification, deposits, withdrawals, betting activity, and communications with our support team.

This Privacy Policy should be read alongside the pb999 Terms & Conditions, which govern your use of the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data handling, this Privacy Policy shall take precedence. The current version of this policy is effective from 1 January 2026.

pb999 collects personal data from you through several channels and at different stages of your relationship with the platform. The categories of data we collect are described below.

2.1 Data You Provide Directly

When you register a pb999 account, verify your identity, contact our support team, or participate in promotions, you may provide the following categories of personal data:

2.2 Data Collected Automatically

When you access and use the pb999 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, browser type and version;
• Pages visited, time spent on each page, navigation paths, and features used;
• Betting and gaming activity logs, including bets placed, games played, stakes, and outcomes;
• Session start and end timestamps, login frequency, and session duration;
• Cookies and similar tracking technologies (see Section 6).

2.3 Data from Third Parties

pb999 may receive personal data about you from the following third-party sources where lawful and necessary:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard): transaction confirmation data and payment account verification status;
• Identity verification providers: KYC verification outcomes, document authenticity results, and fraud risk scores;
• Anti-fraud and AML screening services: sanctions list checks, politically exposed person (PEP) screening results, and adverse media screening outcomes.

pb999 processes your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected.

pb999 does not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Automated systems are used to flag unusual account activity for subsequent review by a trained member of our compliance team.

pb999 processes your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil the pb999 Terms & Conditions, including account management, transaction processing, and service delivery;
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) laws, age verification requirements, and financial reporting obligations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where those interests are not overridden by your rights;
• Consent: Processing for optional activities such as marketing communications, where you have given explicit consent. You may withdraw consent for marketing at any time by contacting [email protected].

5.1 Service Providers

pb999 engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard — for the purpose of processing deposits and withdrawals;
• Identity verification providers: for the purpose of conducting KYC checks in compliance with our age verification and AML obligations;
• Game technology providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other licensed game studios — who may receive anonymised session identifiers to deliver game content;
• Cloud infrastructure providers: who host the pb999 platform and store encrypted data on our behalf;
• Customer support platforms: used to manage and respond to player support requests.

5.2 Legal and Regulatory Disclosure

pb999 may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent public authorities where required to do so by applicable law, a valid court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pb999's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to data handling practices that results from it.

pb999 uses cookies, web beacons, and similar tracking technologies on the pb999.io website. Cookies are small text files placed on your device that help the platform function correctly and improve your experience.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without preventing you from using pb999;
• Functional cookies: Remember your preferences such as language settings, preferred deposit method, and display options. Disabling these cookies may result in a reduced personalised experience;
• Analytics cookies: Collect anonymised data about how players use pb999, which pages are most visited, and where users encounter difficulties. This data is used exclusively to improve the pb999 platform and is not shared with external advertising networks;
• Security cookies: Used to detect and prevent fraudulent logins, bot activity, and account takeover attempts.

6.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing your pb999 account. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation. pb999 does not use cookies for cross-site behavioural advertising.

pb999 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pb999 platform;
• Password hashing using industry-standard cryptographic algorithms — your plain-text password is never stored or accessible to any pb999 staff member;
• Token-based session authentication with automatic session expiry after periods of inactivity;
• Role-based access controls ensuring that pb999 staff can access only the minimum personal data required for their specific operational role;
• Regular security audits and vulnerability assessments of the pb999 platform infrastructure;
• Encrypted database storage for all personally identifiable information, financial data, and verification documents;
• 24/7 fraud monitoring with automated anomaly detection for unusual account or transaction activity.

While pb999 implements robust security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to your rights, pb999 will notify affected players without undue delay and take all reasonable steps to mitigate the impact.

You are responsible for maintaining the security of your pb999 login credentials. Do not share your username or password with any other person. If you believe your account has been compromised, contact pb999 support at [email protected] immediately.

pb999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory obligations. The following retention periods apply:

Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents re-identification. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

As a pb999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request":

• Right of Access: You may request a copy of the personal data pb999 holds about you. pb999 will respond to verified access requests within thirty (30) days;
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete. Account profile information can also be updated directly within your pb999 account settings;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing based on legitimate interests. Note that erasure requests cannot be fulfilled for data that pb999 is legally required to retain under AML or financial recordkeeping obligations;
• Right to Restriction: You may request that pb999 restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed;
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format;
• Right to Object: You may object to processing carried out on the basis of pb999's legitimate interests, including direct marketing. Marketing objections will be actioned immediately; other objections are subject to balancing assessment;
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

pb999 will respond to all data rights requests within thirty (30) days of receipt of a verified request. Where requests are complex or numerous, this period may be extended by a further thirty (30) days with written notice to you. Identity verification will be required before any data rights request is processed to protect against unauthorised access to your information.

If pb999 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close that account, delete all associated personal data, and reverse any financial transactions where legally possible. If you believe a minor is using pb999, please contact [email protected] immediately with the subject line "Underage Account Report".

Parents and guardians are encouraged to make use of parental control software and to discuss the risks of online gambling with young people in their household. pb999 supports national responsible gaming initiatives and is committed to preventing access to the platform by anyone under the minimum age of 21.

The pb999 platform may contain references to the services of third-party payment providers (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi). These third-party services operate under their own independent privacy policies, and pb999 accepts no responsibility for their data handling practices.

pb999 does not control the content, privacy practices, or data processing activities of any third-party service. We recommend that you review the privacy policy of any third-party service provider whose services you use in connection with pb999, particularly your chosen payment method provider.

pb999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where material changes are made, pb999 will notify registered players by email to the address on file and/or by a prominent notice on the pb999 platform prior to the changes taking effect.

The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of the pb999 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised policy, you must discontinue using pb999 and may request account closure by contacting [email protected].

We recommend reviewing this Privacy Policy periodically to stay informed about how pb999 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pb999 handles your personal data, please contact our Data Protection team using the details below:

For responsible gaming concerns, self-exclusion requests, or account closure requests, please contact the same address with the appropriate subject line. All privacy-related communications are handled by a dedicated team member and are not shared with general customer support staff unless necessary to resolve your request.